Support Desk
v1.0.0
Open live demo → Overview
A customer-facing help centre: a searchable knowledge base, a guided form for opening a ticket, and a threaded conversation customers can follow by email address and ticket number — no account to create. The manifest scaffolds the ticket, message, article and customer tables into your connected database and generates the agent desk your team works in — the queue, the thread view and the reporting. Customers get the portal; you get the back office, from the same data.
Capabilities
- Email receipts
- Realtime
- File storage
What you get
Tables it adds8
- tickets
- ticket_messages
- customers
- agents
- kb_categories
- kb_articles
- products
- orders
Created fresh, or mapped onto your existing tables at install.
Pages your dashboard gains4
- Desk dashboardOpen volume, response times, and a live queue feed.
- Ticket queueStatus tabs beside a thread view with the full conversation.
- Knowledge baseA CRUD grid for articles and the categories they sit in.
- AgentsA directory of who answers what, with workload at a glance.
Roles it pre-builds1
- support-agentRead and update tickets and reply in threads; read the knowledge base. No settings access.
Settings you configure4
- Desk name
- Reply-to address
- Ticket number prefix
- Auto-reply message
Deploy it
Support Desk is a static frontend. Deploy it in one click, or grab the source and host it anywhere. It runs on built-in demo data today and connects to your Adminium instance when the publishable-key API lands.